Pets at Home creates bespoke grooming qualification


Pets at Home has launched its own qualification in dog grooming to boost the offer at The Groom Room salons at the corporate’s stores.

The retailer has worked with iPET Network, an awarding organisation within the Animal Care and Veterinary Science sector, to create the exclusive Level 3 Diploma in Skilled Dog Grooming.

The bespoke qualification, which is regulated by Ofqual, is designed to construct on the training Pets at Home already offers, with the improved programme and qualification giving teams additional skills. The Groom Room colleagues currently undergo a six-month internal training programme, including a minimum of 1,000 hours of learning, and are continually assessed throughout their profession.

As a part of the brand new programme, there are 12 units that colleagues might want to learn akin to health & safety; the shopper journey; emergency first aid; canine behaviour; techniques for a variety of dog grooming styles; canine anatomy and successful running of a Groom Room salon. Industry experts may also provide teams with exclusive webinars, podcasts and quizzes across a variety of additional learning topics.

The primary 400 colleagues will start training for the qualification this month, with more planned to participate over the subsequent two years across all 355 Groom Room salons.

Karl Atkinson, head of grooming at Pets at Home, said: “Grooming is a vital a part of our pets’ health and welfare, and that’s why providing our colleagues with the best possible training is so necessary to us.

“We’re proud to be leading the best way and empowering our grooming teams with the perfect knowledge within the industry, ensuring we are able to proceed to deliver the perfect possible care to each pet we meet.”

Sarah Mackay, director at iPET Network, added: “We at all times find that owners are surprised to learn that formal qualifications, including first aid training, aren’t a legal requirement for dog groomers.

“That’s why it’s great to see the UK’s largest pet care specialist taking motion to boost awareness and drive real change across the industry to deliver the best standard of practice and look after pets. The Groom Room already has excellent training in place and the launch of the brand new qualification really will make it best in school.”