Pet Telemedicine Platform Pawlyclinic Expands to Indonesia To Make Veterinary Care More Easily Accessible Across Southeast Asia


A one-stop platform that’s redefining veterinary care, Pawlyclinic features various services, from teleconsultation to seamless access to medical records in order that that pet parents can safeguard the health of their pets

JAKARTA, Indonesia, Aug. 31, 2022 /PRNewswire/ — Singapore-based pet telemedicine platform, Pawlyclinic, pronounces its expansion into the Indonesian market, providing pet owners with on-demand access to expert veterinary care beyond the Lion City. Gone are the long wait times and traumatic experiences with physical clinics as busy pet parents can now reach qualified veterinarians more seamlessly and quickly with Pawlyclinic, allowing them to higher manage their pets’ health and overall quality of life.

The COVID-19 pandemic has contributed to a big increase within the variety of pet adoptions in Indonesia, as many have experienced the positive impact that animals have had on them during their prolonged time at home. In reality, pet ownership is growing at a rate of 20% per 12 months, with Java accounting for 60% of the market.

Tong Junyong, Co-Founder and Chief Executive Officer of Pawlyclinic shares: “Indonesia has one among the biggest pet populations in Southeast Asia. Nevertheless, its pet care spending per capita is amongst the bottom, which indicates significant under-penetration and large potential for growth. As one among the fastest-growing web economies within the region and based on early positive responses from local pet owners, we’re confident that the country’s young and digitally savvy population will welcome the convenience of telemedicine for his or her pets.” Tong adds, “Moreover, we’re grateful to have received the generous support of our Indonesian partners as we do our part in assisting local pet owners in proactively safeguarding the health of their furry companions.”

While Pawlyclinic shouldn’t be intended to switch physical in-clinic care, the platform complements it by providing on-demand access to veterinary take care of pets with non-emergency conditions corresponding to those on long-term palliative care or who’re experiencing dietary deficiencies, health concerns, or behavioural changes. Such convenience encourages pet parents to practise preventive pet healthcare by increasing the frequency of general check-ups for his or her pets, boosting their probabilities of survival when illnesses are diagnosed early on, even without symptoms.

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Launched in September 2021, Pawlyclinic goals to not only ensure a stress-free experience for pets and their owners through teleconsultation but additionally enable vets to analyse the pet’s living conditions for a greater assessment and diagnosis. Each consultation starts from Rp100,000 per consultation per pet, depending on the rates set by each vet or vet clinic. If in-clinic care is required, Pawlyclinic provides in-app referral support, offsetting the teleconsultation cost from the overall in-clinic bill if the visit occurs inside 48 hours of the initial virtual contact. This enables pet parents to avoid being charged twice for a similar service.

“While we aim to offer best-in-class service to each pets and their owners, we would love to remind the general public that telemedicine is unsuitable for emergencies. This includes more serious instances involving lack of consciousness, large bleeding wounds, respiration difficulties, vehicular accidents, and falling from heights. These emergencies require immediate, in-person vet consultation. Nevertheless, our platform goals to repeatedly champion quality of life for all pets across the region by providing convenient on a regular basis access to a trusted ecosystem of qualified veterinarians,” said Co-Founder and Chief Veterinary Officer, Dr. Rachel Tong, who also helms Spring Veterinary Care, Pawlyclinic’s affiliate vet practice in Singapore.

Along with benefitting pet owners, the platform assists veterinary practices on Pawlyclinic with easy registration and consultation scheduling, whether on the platform or in person. Once registered, third-party vets or vet clinics can practise telemedicine using the total suite of tools on the platform. This eliminates the executive process, streamlining resources and helping veterinary partners digitalise in a hassle-free manner as they’ll now provide advice to pet parents at any time and from any location. For more information, please contact


SOURCE Pawlyclinic