Pets Plus Us Pet Insurance coverage Evaluation 2022


Professionals Defined

  • Insurance policies cowl examination charges: With many pet insurance firms, accident and sickness insurance policies solely cowl remedies and don’t reimburse clients for veterinarian examination charges. Against this, Pets Plus Us’s insurance policies cowl examination charges whenever you search a veterinarian to diagnose and deal with an eligible situation. 
  • Protection for different therapies: Some insurance firms exclude different or rehabilitative therapies, resembling acupuncture, laser remedy, or chiropractic care. Nevertheless, Pets Plus Us will reimburse you for the fee of different therapies, as much as $1,000 per 12 months. 
  • Further advantages included: Pets Plus Us contains some extra advantages different corporations don’t supply, like as much as $500 for boarding kennel charges for those who’re hospitalized, as much as $200 for euthanasia and cremation, and as much as $1,000 for unintended loss of life. 
  • Low cost for microchipped pets: Microchipping is a superb strategy to defend your pet, and Pets Plus Us offers you a 5% low cost in case your pet is microchipped. 

Cons Defined

  • Protection not out there for senior pets: Though there are pet insurance firms that don’t have any higher age limits, Pets Plus Us is extra restrictive. Canines should be enrolled earlier than 10 years of age, whereas cats should be enrolled earlier than they flip 12. After these ages, they’re ineligible to enroll in protection by Pets Plus Us. 
  • Restricted reimbursement choices: Whereas Pets Plus Us has 4 tiers of protection to select from, it solely presents 80% reimbursement; you can not modify the proportion. And its insurance policies have set annual profit maximums, with out the choice of limitless protection. 
  • Pets should be spayed or neutered to get full protection: Pets Plus Us is one among the one corporations that features spaying and neutering in its coverage settlement as a part of the shopper’s required obligation of care. In case your pet isn’t spayed or neutered—and plenty of veterinarians suggest delaying sterilization till pets are older to restrict the danger of orthopedic situations and most cancers later in life—your pet won’t be absolutely lined. Pets Plus Us excludes protection for medical situations like prostate issues, mammary tumors, pyometra, and uterine situations in unsterilized pets. 
  • Sure situations exclude pets from sickness protection: In case your pet was identified with sure situations previous to your coverage efficient date or throughout the ready interval, your pet is ineligible for sickness protection. Canines identified with adult-onset Demodex are excluded from sickness protection, whereas cats are excluded in the event that they are identified with feline immunodeficiency virus or feline leukemia virus. With different corporations, these situations can be handled as pre-existing situations; the remedies for that situation wouldn’t be lined, however different sicknesses and accidents can be eligible for reimbursement.


Pets Plus Us is a pet insurance coverage firm that sells accident and sickness insurance policies for canine and cats. Its insurance policies embody further advantages and coverages at no added price, but it surely has many restrictions on pet eligibility.

Firm Overview

Pets Plus Us was based in 2012, and it supplies pet insurance coverage to canine and cats within the U.S. and Canada. Within the U.S., Pets Plus Us is predicated in Buffalo, Recent York, but it surely is headquartered in Oakville, Ontario in Canada. 

Pets Plus Us sells insurance policies on to shoppers by its web site, and it primarily supplies buyer assist through telephone. Its insurance policies can be found in all 50 states and the District of Columbia, and clients can take their pets to any licensed veterinarian in both the U.S. or Canada.

Out there Plans

Within the U.S., Pets Plus Us solely sells accident and sickness insurance policies. Pets Plus Us’s accident and sickness plans for canine and cats cowl remedies for sudden accidents or illnesses, together with examination charges, diagnostic assessments, surgical procedures, hospitalization, and medicine. 

Pets Plus Us does cowl different therapies, however these remedies have a separate annual most from different remedies. Pets Plus Us will solely cowl as much as $1,000 for different or rehabilitative therapies. 

Its insurance policies embody coverages that different corporations could solely supply by optionally available riders, together with: 

  • Boarding charges: Should you are hospitalized for 48 hours or extra, Pets Plus Us will reimburse you as much as $25 per day—as much as $500 per incident—for boarding charges. 
  • Journey cancellation: If you could have to cancel a visit because of a pet requiring pressing, lifesaving therapy, you may get reimbursed for as much as $500 in cancellation charges for lodging or journey. 
  • Misplaced pet restoration: Pets Plus Us will reimburse you as much as $500 for the fee of commercials and rewards to recuperate a misplaced or stolen pet. 
  • Further residing bills: If your property is broken and unfit for occupancy, Pets Plus Us pays as much as $25 per day to reimburse you for boarding charges in your pet, as much as a most of $500.
  • Euthanasia and cremation: In case your pet dies because of this of a lined sickness or damage, you may obtain reimbursement for as much as $200 of bills for euthanasia or cremation. 
  • Unintentional loss of life: In case your pet dies because of this of an accident not requiring therapy, Pets Plus Us will reimburse you for the acquisition value of your pet, as much as a most of $1,000. Should you don’t have an authentic receipt or buy settlement, Pets Plus pays the adoption charge for a pet charged by native animal welfare organizations or humane societies in your space. 
Coated TherapySickness/Harm Plan Wellness Plan 
Wellness examination  
Spay/neuter  ✓ 
Vaccination/titer  ✓ 
Prescription medicine ✓  
Surgical procedure/hospitalization ✓  
Genetic/congenital situations ✓  
Most cancers/power situations ✓  
Specialist care ✓  
Heartworm/FELV/blood/fecal exams  
Heartworm/flea/tick prevention ✓ 
Microchipping  ✓ 
Tooth cleansing  ✓ 
Various remedy (acupuncture, chiropractic care, laser remedy) ✓ (As much as $1,000)  

Pets Plus Us has fairly good protection, however it’s possible you’ll discover its premiums pattern greater than common. Browse our checklist of the very best pet insurance coverage suppliers for some more cost-effective choices.

Out there Riders/Add-Ons

Like different pet insurance firms, Pets Plus Us’s fundamental insurance policies solely cowl remedies for sudden accidents or accidents; preventative care isn’t lined. Nevertheless, you may add a separate wellness plan to your coverage to get some protection for routine care. 

Pets Plus Us’ wellness plan reimburses you as much as a specified quantity for every therapy, resembling dental cleanings, wellness exams, and vaccines. There may be additionally a cap on annual advantages. There are two tiers: 

  • Routine: As much as $200 per cat or canine
  • Superior: As much as $400 per cat or canine

Ready Intervals

Whenever you buy pet insurance coverage, there is often a ready interval earlier than your insurance coverage firm will begin overlaying remedies in your pet. With Pets Plus Us, the ready interval for accidents is after 12:01 a.m. on the efficient date of the coverage. For sicknesses, the ready interval is 14 days.

Nevertheless, there are some situations which have totally different ready intervals. Points like ear sicknesses, higher respiratory infections, mange, ringworm, and heartworm illness have two-day ready intervals. Protection for these situations begins on the third day of the coverage. 

Cancellation Coverage

You’ll be able to cancel your coverage at any time, however you will need to notify Pets Plus Us in writing. You’ll be able to ship a cancellation notification through mail or by emailing 

Should you cancel, Pets Plus Us will refund your unearned premiums however will retain a minimal of 1 month’s premium. 

Plan Exclusions

Like all different pet insurance firms, Pets Plus Us doesn’t cowl pre-existing situations. It additionally doesn’t cowl bilateral situations. In case your pet is identified with a situation affecting one aspect of the physique—resembling cataracts or a ligament situation—it received’t cowl remedies if the opposite aspect of the physique exhibits the identical situation afterward.

Pets Plus Us doesn’t cowl any situations associated to dental illnesses, behavioral remedies, or situations that would have been prevented in case your pet was sterilized, resembling pyometra or testicular issues. 

Pre-Current Situations

Pre-existing situations are any illness or situation that was identified or confirmed evident scientific signs previous to your pet’s coverage efficient date or throughout the coverage ready interval. 

If a situation is curable, and your pet doesn’t present scientific signs for twenty-four months previous to the coverage efficient date, Pets Plus Us could permit the situation to be eligible for reimbursement. 

When buying pet insurance coverage, assessment the coverage paperwork for obligation of care—it’s what preventative measures you must take to ensure that the insurer to reimburse you for claims. 

Plan Pricing

Pets Plus Us has 4 choices. All of its plans cowl the identical issues; they solely differ in phrases of accessible deductibles and annual maximums.

 AdditionalBasic Tremendous Champion 
Annual Most$3,000$5,000 $10,000 $20,000 
Deductibles $100, $250$100, $250, $500 $100, $250, $500, $1,000 $100, $250, $500, $1,000 

Normally, we discovered Pets Plus Us’s premiums to be greater than common, with a median month-to-month premium of $67.90 for accident and sickness insurance policies (utilizing common costs for 3 pet personas made up of two canine and a cat). Your premiums could range primarily based in your location, the age and breed of your pet, and the deductible and annual most you select. 

Wellness insurance policies could be added to your protection for a further charge. Normally, wellness plans price between $6 and $14 monthly. 

Pets Plus Us does supply a reduction for microchipped pets, but it surely doesn’t have a multi-pet low cost. 

To qualify for the microchip low cost, you will need to present your pet’s microchip quantity—a 15-digit quantity distinctive to your canine or cat. 

How Premiums Are Set

Pet insurance coverage premiums are primarily based on a number of aspects, together with: 

  • Species: Usually, canine are costlier than cats to insure. 
  • Breed: There are some breeds which might be extra pricey to insure than others due to breed’s tendency to develop sure illnesses or situations. 
  • Age: Older pets are costlier to insure since they’re at a better threat of needing medical care. 
  • Location: Your state and even your zip code can have an effect on your premiums. Areas with a better price of residing will trigger your premiums to be greater. 
  • Deductible: Your deductible is how a lot you could have to pay in your pet’s care earlier than your insurance coverage firm will start overlaying remedies. Normally, the upper the deductible, the decrease your premiums. 
  • Profit limits: Pet insurance firms often have annual or per-condition limits. The utmost is how a lot the insurance coverage firm will cowl; when you attain that restrict, you’re answerable for all different prices. 


Claims should be submitted inside 180 days of your pet’s therapy date. You should use the member portal to submit claims and consider your declare’s standing. In response to Pets Plus Us, it could take as much as 60 days for declare processing, though the corporate additionally says most claims are reimbursed inside 10 days. In case your declare is accredited, you’ll obtain reimbursement through verify or direct deposit. 

Buyer Service

Pets Plus Us’s customer support division is reachable through telephone or safe message. To contact buyer assist, name (888) 504-7387 Monday by Thursday, from 8 a.m. till 9 p.m. EST, and on Fridays from 8 a.m. till 7 p.m. EST. 

Third-Get together Rankings

Pets Plus Us doesn’t underwrite insurance coverage insurance policies. As a substitute, its insurance policies are administered by the PTZ Insurance coverage Company and underwritten by The North River Insurance coverage Firm.

In 2021, AM Greatest affirmed its A (Glorious) ranking for The North River Insurance coverage Firm, indicating that it believes the corporate is more likely to have the opportunity to pay out present and future obligations. 

On Trustpilot, Pets Plus Us has a 2.0 ranking out of 5, placing it within the “Poor” class. In lots of critiques, clients complained in regards to the prolonged claims processing occasions, and extreme requests for documentation and medical information. Worse, a number of clients alleged that their claims had been wrongfully denied and required a number of appeals earlier than they had been reimbursed. 

In our unbiased survey of pet insurance coverage clients, we discovered a number of individuals who weren’t glad with their expertise with Pets Plus Us. One former buyer canceled their coverage as a result of “We had been paying numerous cash and when it got here time that we wanted them for our canine’s surgical procedure, they didn’t cowl it.”

Various Selections

There are a lot of pet insurance firms providing accident and sickness insurance policies, and their coverages, exclusions, and charges range an awesome deal. When evaluating insurance policies, ask the next questions: 

  • How are claims paid? Most pet insurance firms, together with Pets Plus Us, deal with claims by reimbursement. You might be answerable for paying in your pet’s therapy and submitting a declare. The corporate critiques the declare and, if accredited, will reimburse you for the eligible portion. 
  • What remedies are excluded? Exclusions range by firm, so learn the high-quality print to see which situations aren’t lined. In case your pet’s breed is at risk of sure points, take explicit care to be sure that these situations are lined. 
  • What are the care necessities? Corporations often require policyholders to take their pets for normal wellness exams and observe a really helpful vaccine schedule. Should you don’t meet the care necessities, your claims could be denied. 
  • What are the age limits? Many corporations have age restrictions. For Pets Plus Us, solely canine between the ages of eight weeks and 10 years are eligible for protection. Cats should be between eight weeks and 12 years outdated. 
  • What are the protection limits? Whenever you buy a coverage, you may often select an annual or lifetime protection restrict. With Pets Plus Us, the restrict ranges from $3,000 to $20,000 per 12 months. 


 Pets Plus UsWholesome Paws Wagmo 
Annual Deductible Choices$100–$1,000$100, $250, $500$250, $500, $1,000
Reimbursement Proportion 80% 70%, 80%, 90% 90%, 100% 
Common Declare Turnaround Time 10–60 days 10 days 7 days 
Sickness Ready Interval 14 days 15 days 15 days 
Harm Ready Interval None 15 days 15 days 
Examination Protection Sure Sure Sure 
Dental Sickness Protection No No Sure 
Max Enrollment Age Restrict 10 years for canine, 12 years for cats 14 years None 

Closing Verdict

Pets Plus Us boasts accident and sickness insurance coverage and contains extra advantages like protection for journey cancellations and boarding charges. Nevertheless, its premiums are costlier than the trade common, and its insurance policies have restrictions and exclusions which might be extra stringent than these of many different corporations. Significantly for individuals who personal older canine or cats, Pets Plus Us’s age limits are a big downside.

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Our full pet insurance coverage methodology, together with our information assortment course of and weighted information factors, is obtainable for assessment.